People

Brent Marshall

Managing Director

Background

Brent has 30 years’ experience in New Zealand dairy industry from farm through to customers. He has extensive experience in new business and
product development including establishing new companies and products through to leading other organisations to improved positions. He has specialised in Membrane Technology since 1997 and can design and build a large range of membrane applications.

Key Skills

  • Dairy Process Engineering and Membrane Filtration design expertise
  • Engineering Consultant
  • Autocad Engineering
  • MS Project
  • Prince 2 Project Management Practitioner

Qualifications

  • Bachelor Business Studies (Management)
  • Diploma Dairy Technology (Distinction)
  • Prince 2 Practitioner
  • Member of NZ Institute of Directors
  • Member of Dairy Industry Association of Australia
  • Member of American Dairy Products Institute

Interests

When he is not managing the business, Brent is involved in a wide variety of interests including vintage vehicle restoration, landscape gardening, water sports (sailing and water skiing) and coaching sports teams.

Brent’s Business Commitment

My commitment is to putting dairy process managers at ease regarding all things related to membrane filtration technologies.

Mark Hall

Commercial Manager

Background

Mark has deep roots in the dairy industry having been born raised and working on a farm before spending some time in the animal health industry. He then went on to spend almost 24 years in Fonterra and became proficient through operations, technical leadership, and commercial roles.
Mark has also led high performing and highly engaged technical teams delivering on multi-million-dollar projects. In addition, in Mark’s technical capacity, he has invested much of his time developing and mentoring many young technical graduates into the industry.

Key Skills

  • Builds strong and long-lasting relationships and networks
  • Demonstrates functional technical skills
  • High level of integrity and building trust
  • Focuses on customer needs and delivering responsive high-quality results whilst leaving high levels of customer satisfaction
  • Utilizes excellent problem-solving skills
  • Empowers others through knowledge transfer and coaching of subject matter content
  • Conducts effective customer and supplier relationship management
  • Engages and leads team’s leadership successfully

Qualifications

  • Diploma in Dairy Technology (Distinction)
  • Diploma in Competitive Manufacturing Management
  • Hazard and Operability studies for leaders
  • NZITO Assessor for Unit Standard 769 – Membrane Processing

Interests

Mark is very active and loves getting involved with triathlons, on and off-road marathons and mountain biking. In addition, he loves being engaged with the rural community he lives in and strives to undertake new adventures with his family when the opportunity presents itself.

Mark’s Business Commitment

Being a recognized industry expert, with a track record of integrity, engagement and results, I strive each day to continually grow and make myself better. This results in a sharing or passing of value on to others, resulting in win-win outcomes for both customers and stakeholders.

Lyndal Marshall

General Manager

Background

After completing a Bachelor of Technology in Environmental Engineeringin 1995, Lyndal started in the dairy industry working on the Graduate Training Programme, which gave her an overview of the industry and process technology. Lyndal worked as a process manager in cheese prior to starting in the projects environment. Specifically, Lyndal worked on cheese plant relocation, Fencepost.com implementation, company complaints management systems, and financial budgeting and planning application development projects.

Key Skills

Lyndal’s expertise is in both administrative and leadership skills. She is able to manage suppliers to ensure things are completed on time, at the right quality and in specification.

Qualifications

  • Bachelor of Technology (Environmental Engineering)
  • Diploma of Dairy Science and Technology
  • Certificate in International Trade (Distinction)
  • Prince 2 Practitioner
  • Member of NZ Institute of Directors

Interests

As a mother of three children, Lyndal provides opportunities for the development of confident individuals: all are involved with sport and music. Lyndal’s family does a lot of camping and water sports over the summer, and support each other in team sports in the winter. Lyndal’s has a passion for the sport of hockey, and her desire to provide children and adults with the chance to train and play hockey locally has led to the founding of the Waikirikiri Hockey Club. Lyndal is the founding president of the club, was on the Board of Canterbury Hockey for 4 years and was awarded the NZ Hockey Administrator of the Year 2017.

Lyndal’s Business Commitment

My desire is to exceed the expectation of customers’ experiences with Smart  Membrane Solutions and ensure that all of our products and services make a positive impact by Putting Process Managers at Ease.

Kathrine Ritchie

Quality Assurance Manager

Background

Prior to joining Smart Membrane Solutions, Kathrine worked at Fonterra for 11 ½ years. During her time at Fonterra she gained vast experience in multiple areas of the business, including manufacturing, technical, quality and supply chain areas.

Key Skills

Kathrine’s expertise in communication and interpersonal skills allows her to tailor communications to suit her target audience. Kathrine is also highly analytical and demonstrates the ability to identify, interpret and communicate complex information in an easy to understand way.
The ability to identify complex problems, review all related information to develop and evaluate options, through to implementing solutions means that customers can trust that the most appropriate procedures and Quality  Standards are used to meet their needs. In addition, Kathrine has a high level of computer literacy and is proficient in multiple software programs.

Qualifications

  • Masters of Dairy Science and Technology
  • Bachelor of Science (Microbiology)
  • Prince 2 Practitioner

Interests

Kathrine enjoys being active and exercising regularly, including mountain biking, running and horse riding.

Kathrine’s Business Commitment

I enjoy resolving complex issues with straightforward solutions and optimizing process and systems to improve efficiency.

Nik Aitken

IT Manager

Background

Nik started his career in science after completing a Bachelor of Science degree at university. However, he quickly realised that data and analysis interested him the most. As a result, he started building databases to hold and analyse scientific data. Not only was the work very rewarding but he also found huge demand for these skills, especially when he moved to Europe and worked in London and Dublin.
For the past 20 years Nik has specialised in data, databases, data analysis, and business intelligence (BI). Most recently, he led a team of consultants in this field at the Christchurch office of New Zealand’s largest IT company.

Key Skills

Nik’s expertise and comprehensive knowledge of data, databases, data analysis and BI make him a valuable asset to the team and our customers.
A technology expert, Nik’s specialist interest and curiosity in all things technology mean he’s across the latest developments and trends. Importantly, top of mind for Nik is how to ensure that the business and customers derive tangible benefits from the research and development and application of technology.
Naturally curious, Nik prides himself on understanding how things work and relate in order to problem solve. In addition to being a strong team player, Nik has excellent decision-making, leadership and communication skills.

Qualifications

  • Masters of Environmental Studies
  • Bachelor of Science (Ecology & Zoology)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Database Administrator (MCDBA)
  • Member of the SQL SERVER and Data Management User Group Christchurch, NZ

Interests

Nik’s young family is his main interest outside work and they particularly enjoy holidaying and exploring new places together. Nik loves all aspects of travel including the planning and logistics, as well as exploring new cultures, language, food and experiences. A researcher at heart, even when not at work, Nik enjoys a project or a problem to solve. This includes areas such as optimal house design, systems for self-sufficiency, electric cars and how to automate his home.

Nik’s Business Commitment

I love to help people get the most value out of technology: from enabling them with new IT tools to providing them with data analysis for making business decisions.

Dion Walker

Site Service Engineer

Background

Dion has had 14 years’ dairy industry experience across numerous processes,  including all membrane applications. In addition, he has had 17 years of project experience within the dairy and other food industries.

Key Skills

Dion’s in-depth knowledge and extensive project management experience make him a valued asset in the Smart Membrane Solutions team. He has excellent interpersonal skills which allow him to interact with a wide variety of people, successfully manage the tasks and the people no matter what the project.
Dion’s key skills are in site stakeholder and sub-contractor engagement. His experience allows him to thrive during project implementation, project completion and delivery of SMS site services to customers.

Interests

Dion values every moment spent with his family. Outside of family Dion’s is also actively involved in the breeding and racing of Greyhounds. When given the opportunity and time allows, Dion also enjoys riding his dirt bike.

Dion’s Business Commitment

Every day brings another challenge, and another challenge brings more knowledge!

Aileen Tsang

Process Engineer

Background

Aileen’s background is in thermodynamics and mechanical engineering. She has 10 years’ experience with project management and chemical process engineering including: heat transfer equipment, gas conditioning skids, gas processing and liquefaction using Freon and NH3 refrigeration.

Key Skills

Aileen’s skills enable her to complete product development, full equipment specification and selection and sizing, sub-contractor and sub-supplier negotiation. Specially her skills include:
  • designing Dairy CIP Kitchens, Membrane Filtration Plants, Heat Exchangers, CO2 dosing systems for RO plants
  • sales and product management: From receipt of enquiry, risk evaluation of opportunity (technical and commercial) through to preparation of offer,  costing, negotiation (techno-commercial) and contracts negotiation
  • project engineering comprising the control of sub-suppliers / contractors and quality control
  • pipe stress analysis for both new and existing installations with Bentley Autopip

Qualifications

  • Masters of Engineering (Mechanical, Hons)

Interests

Aileen enjoys skiing, swimming and reading in her free time.

Aileen’s Business Commitment

My commitment is to putting dairy process managers at ease by listening and hearing their problems and trying to find the best solution for them.

Lauree Welford

Accounts Manager

Background

Lauree’s background has been in the fast-moving-consumer-goods (FMCG) industry in a variety of analytical roles including production scheduling, sales forecasting, sales profitability and trade marketing. Over recent years she has also been involved with the administration and analytics of her husband’s electronics business.

Key Skills

Lauree’s attention to detail, high level of reliability and responsiveness ensures that efficiency and effectiveness are paramount. A natural problem solver, Lauree applies these vital skills to the detail of her role, especially when it comes to the numbers.

Qualifications

  • Bachelor of Commerce (Management Science & Business Admin)

Interests

Lauree enjoys supporting her three children in their sporting and cultural endeavors and often takes this time to get out in the fresh air for a good walk. In the community, she loves to support mothers of young children through the church and community groups she is involved in. She also likes to bake, dabble in birthday-cake decorating and if there is ever any spare time, Lauree loves to read a good book and attempt a bit of sewing!

Lauree’s Business Commitment

My aim is to put internal and external stakeholders/customers at ease with the financial accuracy and processes of Smart Membrane Solutions.

Nicola Smith

Health and Safety and ISO Administrator

Background

Since 2006, Nicola and her husband have operated a road contracting business. Nicola’s responsibilities have comprised of business systems and quality accreditation, health and safety, business accounts, sales and programming work. Prior to owning a business, Nicola worked in project coordination for a mechanical and electrical engineering company and in customer service  management in the manufacturing sector. Nicola was also regional team leader for a corporate warehouse/distribution business.

Key Skills

Nicola is a ‘systems’ person and her expertise lies in her attention to detail and ability to problem solve. Her focus is providing:
  • quality management systems
  • accounting systems
  • health and safety systems
  • resources that assist stakeholders to work efficiently and effectively

Interests

Nicola enjoys walking, cycling, yoga and summer camping with her family. She particularly loves to read and since having a family has always volunteered for local community groups. Nicola currently supports one of her local sports clubs.

Nicola’s Business Commitment

I enjoy the challenge of developing systems and supporting Smart Membrane Solutions in the achievement of their business goals both around internal systems, health and safety, and accounts processing.